That design is money! - Almost all healthcare interactions could use a similar refresh
Imagine if you will if instead of an ATM machine, we did the same kind of redesign for patient registration, Lab Test Results tracking, E.O.B. documents, patient self-care information, etc.
Look, I know that the nuances are not earth-shattering - but for crying-out-loud! I'm not suggesting putting lipstick on the Pig, but rather a redesign. A focus on the basics.
Healthcare is a confusing time for patients and also their Providers on the administrative side of things. Most IT systems are designed for Clinicians (whom were thought of as that: "Clinicians" not Users) where as much information is dumped in front of them without any kind of filtering nor prioritization.
My point is that whatever comes out of Healthcare Reform - there are 2 things most likely to occur:
1.) More people will be accessing the current "system or platform" of care delivery and financing. Yessssss... incentives, payment structures, and benefit design will most likely change yet ppl will still EXPERIENCE/navigate care in a similar way as today(e.g. bills+pmt+EOB from insurance or intermediary).
2.) With more ppl accessing, then MORE people will be attempting to squeeze thru current systems/processes of getting care which then means that more individuals will be delayed, deferred, or seek alternative means of gaining access to care [heh, or maybe they'll all simply go to any open ER and sit and wait]
SO WITH more ppl and a greater need for clarity and simplification... shouldn't we [the collective healthcare system] take a breath and make the admin and pt/Dr facing tools less confusing, easier to use, and simpler?
Just a basic thought.
